Care Partners and Patient PortalsFaulty Access, Threats to Privacy, and Ample Opportunity

May 5, 2020

In this issue of JAMA Internal Medicine, the study by Latulipe et al3 found that only two-thirds of the US hospitals they surveyed offered adult patients the option of granting portal access to a care partner, and among hospitals that did, the process for obtaining proxy credentials was often difficult and time consuming. Moreover, their findings highlight a long-standing practice that has troublesome implications for patient privacy: personnel in almost half of the hospitals suggested to the study’s interviewers (who acted as secret shoppers) that the care partner use the patient’s credentials to review health records.

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Care Partners and Patient PortalsFaulty Access, Threats to Privacy, and Ample Opportunity

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