A troubling report on Cerner's VA rollout offers a rare look into the hidden harms of health records

Jul 26, 2022

According to the results of an inspection released this month by the VAs Office of Inspector General, more than 11,000 requests for clinical orders in the new Oracle-Cerner EHR at one medical center ended up in a digital no-mans land called the unknown queue. Those overlooked orders resulted in 149 cases of patient harm two that were especially severe. In one case, the system obscured a referral for follow-up psychiatric care for a patient at risk of suicide. Without receiving the intended care, the patient ended up hospitalized after reporting a plan for self-harm to a crisis line.

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A troubling report on Cerner's VA rollout offers a rare look into the hidden harms of health records

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